Questions Before You Hit the Trail?
Fitment, RamBox/MultiPro/bed-rack compatibility, install questions — the AOR team reads every message. New here? Read more about AOR first.
Most of what we hear from customers falls into two buckets: confirming a cover will actually fit a specific truck (especially with RamBox, MultiPro/MultiFlex, CarbonPro beds, or an existing bed rack setup), or working through an install before a trip. Both go faster if you send your truck’s make, model year, bed length, and — if it’s a fitment question — whether you’re running any bed-mounted accessories. If you’ve already ordered through Amazon, order status and shipping run through your Amazon account directly, but we’re glad to help with fitment or product questions either way.
Response Time
We typically respond within 1–2 business days. Fitment questions move faster if you include your truck’s make, model year, bed length, and whether you’re running a bed rack.
Business Address
AOR
3110 Overland Ridge Drive, Suite 220
Flagstaff, AZ 86001
United States
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Before You Reach Out
Quick answers to what we get asked most through this form.
How do I know if my truck has a fitment exclusion?
Check whether your truck has a RamBox cargo system, a MultiPro or MultiFlex tailgate, or a CarbonPro composite bed — these configurations have real mounting limitations on certain cover styles. If you’re running a bed rack or overlanding platform, a tonneau cover generally isn’t compatible with it. Send us your year, make, model, and setup and we’ll confirm before you order.
Can I run a tonneau cover and a bed rack at the same time?
Generally no — both mount to the bed rail and occupy the same space. If your truck has a rack system installed, a tonneau cover likely isn’t the right fit for that build.
Can I request a fitment for a truck that isn’t listed?
Yes — send us the make, model, model year, and bed length and we’ll let you know if a fitment is in progress or already available.
How do I check on an order I placed on Amazon?
Since orders are completed and fulfilled through Amazon, order status, shipping, and returns are handled directly through your Amazon account. We’re happy to help with fitment or product questions in the meantime.
Do you offer installation support?
Each cover ships with its own installation instructions. If you get stuck mid-install — especially prepping for a trip — email us a description of where you’re at and we’ll walk you through it.
My panel took a rock strike — is that covered?
Send us photos and a description of what happened. Our panels are rated to absorb typical trail impacts, but for anything beyond normal wear, review our Disclaimer for how warranty and liability work on products purchased through Amazon.